Terms of service

1. 7-Day Limited Warranty Plan

All PC systems purchased directly from StarZPcs include our 7-Day Limited Warranty, beginning on the calendar date of delivery or in-person handover. Coverage includes:

  • Hardware Defect Repair: If an internal hardware component fails due to a defect within 7 days of receipt, StarZPcs will repair or replace the affected component at no labor charge.

  • Shipping/Return Coverage (First 7 Days): If a system requires physical repair within the 7-day window, StarZPcs will cover ground shipping costs or arrange local drop-off. After 7 days, all shipping, diagnostic, and repair fees are strictly the customer's responsibility.

  • Damage on Arrival (DoA): If your shipped PC arrives physically damaged due to transit, you must report it to StarZPcs within 48 hours of delivery with photos/videos of the box and interior damage to qualify for a full return, repair, or replacement.

2. Mandatory Warranty Exclusions

The 7-Day Limited Warranty does NOT cover and will be immediately voided by:

  • Physical or Accidental Damage: Drops, liquid spills, improper plugging, power surges, or electrical damage from ungrounded outlets.

  • Unauthorized Modifications: BIOS flashing, CPU/GPU overclocking, component swaps, or internal repairs performed by anyone other than StarZPcs.

  • Tamper Seal Removal: Opening or altering hardware with broken anti-tamper security seals or mismatched serial numbers.

  • Software & User Error: Operating system corruption, viruses, malware, driver conflicts, or games/software failing to run due to external developer issues.

  • Normal Wear & Tear: Minor cosmetic scratches or aesthetic imperfections that do not impact hardware performance.

3. Returns & Restocking Fees

  • Defective Systems: Returns for a full refund due to unresolvable hardware defects are accepted within the 7-day window only.

  • Non-Defective / Change-of-Mind Returns: Returns requested for non-defective systems within 7 days are subject to a 15% Restocking Fee. Original shipping fees are non-refundable.

  • Packaging Requirements: Customers must keep all original boxes and internal foam packaging. If a system is returned improperly packaged and sustains shipping damage, the customer assumes full financial responsibility.

4. Technical Support & Communication

Free basic troubleshooting and post-sale support are provided via our official Discord server and email contact. Technical support does not cover general computer literacy training or third-party game setup.

5. Reviews, Media, & Feedback

By purchasing from StarZPcs, you grant StarZPcs permission to use public feedback, testimonials, or performance reviews left on Shopify, Discord, Facebook, or Instagram for promotional and marketing purposes.

6. Limitation of Liability

To the maximum extent permitted by law, StarZPcs shall not be held liable for any indirect, incidental, or consequential damages—including but not limited to lost data, personal downtime, or loss of income—resulting from the use or failure of any product.

7. Agreement & Acknowledgment

By completing a purchase, you acknowledge that you have read, understood, and agreed to all terms, exclusions, and conditions outlined in this agreement.